What can be returned?
Returns or exchanges must be made within 30 days of the shipping date. Perishable goods may not be returned, but are eligible for a replacement of the same or similar item, if the item did not arrive in good condition.
Unused non-perishable items in good condition with original packaging will be refunded to the original payment method or exchanged for another item, minus return shipping costs. Damaged or defective items will be replaced at no cost to the customer.
Who pays for shipping?
The customer is responsible for return shipping costs unless the item arrived damaged or defective. The customer may choose their own shipping method, or receive a shipping label from The Thirsty Quaker. In the event of a shipment error or a damaged/defective item, The Thirsty Quaker will be responsible for the cost of ground shipping only.
There are no restocking fees.
How do I submit a return?
Send us an email at firstname.lastname@example.org and include your order number and what you’d like to return. You can also reply directly to your order confirmation email.